While I was away on a business trip once I received a call from one of my managers, who wanted to resign because of how he was being criticized by his immediate superior. I asked him to hold off from making such a rash decision until we could get together. He said, ''I'm not calling to counsel with you; I'm calling to inform you. I'm resigning.'' I realized then that I had not listened to him, which I then proceeded to do. He then opened up a Pandora's box of experiences, complaints and feelings, including even stronger ones from his wife. As I genuinely listened, the negative energy in his expression was dissipated, and on his own he agreed to visit with me as soon as I returned.

 Stephen Covey quotes  | added by: hedonistforlife
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