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Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
Never expect people to treat you any better than you treat yourself.
Most of us are consumed with our own thoughts and desires and are not always thinking about what other people may want. This is not necessarily being egocentric; it is just being human.
Martial arts is not about fighting; it's about building character.
It's not people who resent successful people; it's resentful people who resent successful people.
It is not our mistakes that define who we are; it is how we recover from those mistakes.
In sales, a referral is the key to the door of resistance.
If you want plenty of experience in dealing with difficult people, then have kids.
If you think Abraham Lincoln became famous for inventing the town car, it is time to spend a few hours on history.
If you have not taken the time to define what happiness means to you, what have your spent your whole life pursuing?
If you are only doing what you are getting paid for, and doing it no better than the average employee, then your pay is most likely right where it should be.
If you are going to ask yourself life-changing questions, be sure to do something with the answers.
I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win-win situation.
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