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The productivity of work is not the responsibility of the worker but of the manager.
The only thing we know about the future is that it will be different.
The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
The most important thing in communication is hearing what isn't said.
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
The computer is a moron.
The best way to predict the future is to create it.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the aturals, the ones who somehow know how to teach.
Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
So much of what we call management consists in making it difficult for people to work.
Rank does not confer privilege or give power. It imposes responsibility.
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