Use criticism as a learning experience. Be assertive when receiving criticism, don't reply in a defensive way or let criticism lower your self-esteem. Listen to the criticism and make sure that you understand what is being said so you can use criticism as a way to learn and improve. Try to remain calm and treat the other person with respect and understanding. This will help to defuse the situation and potentially stop it from getting out of hand.
Dr Anil Kumar Sinha
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Criticism quotes



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