Being kind, and remaining positive in the midst of those being rude, judgmental and negative is a hard task to accomplish, but it can be done, and it usually produces better results than you treating someone horribly because they treat you that way. In order to do this you will have to learn how to acquire a great deal of patience. The easy way out of dealing with conflict for a lot of us is to yell or argue back with someone who may be doing the same to us.

Take time to think before you react, and remember that using soft kind words will create the same kind of response, while using harsh, demeaning words and tones will usually emit a harsh response. Sometimes it is best when you have nothing nice to say, to say nothing at all, and sometimes being the bigger person means that you must walk away from a situation even though you may be right.